USE YOUR MANULIFE PERSONAL MEDICAL PARTNER (MPMP) SERVICE

YOUR TRUSTED PARTNER FOR WORLD-CLASS HEALTH MANAGEMENT AND CARE NAVIGATION

ABOUT MEDIX

Medix is a groundbreaking healthcare management company delivering world-class medical management services, from reaching the correct diagnosis, through implementing and supervising the best possible care, all the way to full recovery.

BENEFITS OF MEDIX


Access to over 300 in-house doctors and nurses worldwide, including in Indonesia.


Supporting millions of customers across 90+ countries.


Global network of over 5,000 top-tier specialists and over 2,000 hospitals in the USA, Europe, and Asia. 


Quality-accredited local specialist network in Indonesia.


A dedicated Case Doctor and Nurse assigned to each customer for a minimum period of 3 months or more.


Global presence with locations in London, Munich, New York, Hong Kong, Singapore, Jakarta, Mumbai, Bangkok, Tel Aviv, and more.


What is the Personal Medical Partner service?

Your personal medical partner is a leading global healthcare management service from Medix designed to help you achieve the best possible medical outcomes. From ensuring an accurate diagnosis, to recommending the best treatment option, to coordinating and supervising your care, we are here for you every step of the way—until full recovery.


How It Works: You will be assigned a dedicated medical team who will manage and navigate your care from initial diagnosis, through treatment, all the way through recovery, plus initiate consultations with Medix’ multidisciplinary network of world-leading, quality-accredited local and global specialists on your behalf. We always pursue the best medical outcomes and ensure seamless care coordination, helping you navigate your healthcare journey with confidence.

THE MEDIX ADVANTAGE

  • Global Expertise with Local Strength – A world-renowned healthcare brand with strong local capabilities and an on-the-ground presence.
  • Multidisciplinary & Personalised Support – Ongoing, integrated, and expert-led medical management services.
  • Comprehensive Care – Covering all your healthcare needs from prevention to medical management and care navigation, to rehabilitation and mental health support.
  • Unmatched Medical Expertise – Direct access to world-leading specialists and local referrals.
  • Better Medical Outcomes – Ensuring you receive the right diagnosis and best treatment wherever you live.
  • Ongoing, Real-Time Support – Continuous medical and emotional guidance throughout your journey.

PROVEN IMPACT IN INDONESIA

MAKING A REAL DIFFERENCE IN CUSTOMERS' LIVES:

21%

of cases led to a change in diagnosis.

58%

of cases resulted in a change of treatment plan.

22%

of cases avoided unnecessary treatments, procedures, or surgeries and their potential risks.

97%

of customers reported high satisfaction with Medix services.

Click on the buttons below to download more information on:

MPMP Brochure
Customer Journey
FAQs

HOW TO GET STARTED WITH YOUR MPMP SERVICE

1. 

Contact Manulife Customer Contact Center (021) 2555 7777 (extension 1.1) or email Medical_Support@manulife.com

to initiate service. Then, Manulife Customer Contact Center will check your eligibility status for the MPMP service. Once confirmed, sign the consent forms to begin.

2. 
Submit all relevant medical documents for review, then a dedicated Case Doctor and Nurse are assigned to support you.


3. 

Your dedicated medical team evaluates and shares your medical information with the Clinical Research Team.


4. 

The Clinical Research Team assesses your case and consults Medix' network of top-tier local and global specialists for a multidisciplinary review.


5. 
Your dedicated medical team presents the expert recommendations and supports you in making the best treatment decisions.


 6. 

If needed, Medix may refer you to an appropriate local specialist or further testing to confirm your diagnosis is correct and your treatment plan is optimised.

 

7. 
Medix coordinates your care and provides ongoing support.
8. 
Service period is for a minimum of three months with the option to extend based on medical need. Track, manage, and communicate with your medical team via the Medix App.

WHAT SOME OF OUR PATIENTS SAY ABOUT US

FREQUENTLY ASKED QUESTIONS

Your Life, Our Answers

Why should I use the Manulife Personal Medical Partner (MPMP) service?
This service provides expert medical opinions from world-leading specialists, referrals to top-quality local doctors, and full care coordination and support. Our goal is to ensure you receive the right diagnosis and the best possible treatment plan.

How do I start using the service? 
Your Personal Medical Partner service is included in your Manulife insurance policy. To activate it, contact Manulife Customer Contact Center (021) 2555 7777 (extension 1.1) or email Medical_Support@manulife.com. Once your eligibility is confirmed, you’ll sign the consent forms and begin the service.

How is this service different from a second opinion service? 
Unlike a one-time second opinion, this service provides ongoing, multidisciplinary expert reviews and continuous support for at least three months, and up to a year or longer if needed. Through our patient-centric, expert-led, data-driven approach, we ensure that your diagnosis is correct and that your treatment plan remains the best possible option as your condition evolves.

Why is my diagnosis being reviewed?
A correct diagnosis is key to the right treatment. We conduct thorough assessments, including additional tests and consultations with our network of top global specialists and your treating doctor, ensuring you proceed with confidence.

I trust my doctor. Why do I need this service? 
We collaborate with your treating doctor to enhance your medical care. Our goal is to provide additional expert insights and ongoing support to ensure the best possible outcomes.

What if I need to see a specialist locally? 
We have a robust network of highly accredited local and global specialists. Therefore, we can refer you to an expert within your country, ensuring you receive the best care, with global medical oversight.

How does this service support my emotional well-being? 
We understand that serious health conditions impact both physical and emotional well-being. That’s why mental health support is included as part of our service to help you and your family cope.

What are the benefits of the Medix App?
Through the Medix App, you can set up medical reminders and alerts, securely store your medical records, directly communicate with your Case Doctor and Nurse, and receive personalised updates and treatment guidance.

Who do I contact for more information?
For inquiries, please contact Manulife Customer Contact Center (021) 2555 7777 (extension 1.1) or email Medical_Support@manulife.com; or reach out to Medix directly at (021) 5088 6491, manulifeind@medix-asia.com, or via the Medix App (available for download on the App Store or Google Play).


​Download the Medix App


YOUR HEALTHCARE JOURNEY IN YOUR HANDS


The Medix App provides an easy, secure way to manage your healthcare anytime, anywhere. Connect with your Case Doctor and Nurse via chat, audio, or video calls. Track your medical journey and manage your case updates. Upload and organise medical reports for easy access. Set medication reminders and manage appointments.

Thank You!

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